Crews made good progress overnight, driving total outage numbers down to approximately 1,500.  We know our members without power are frustrated, we are too. But we will not stop until we have everyone on.

Throughout the duration of this outage, crews have discovered additional issues, bringing our broken pole count up to 28.

Several have asked why restoration is taking so long. Unfortunately, we are still finding damage to our system. Why didn’t we find issues on the first day? We provide power to parts of 11 counties by maintaining more than 3,700 miles of lines and literally tens of thousands of poles. While we have predictive equipment on our grid, we still must drive (or even walk) miles at a time, looking for damage and verifying the cause of the outage. As we have shared before, power restoration is very labor intensive.

For those without power, please look at your weatherhead/service connection. Any damage will need to be repaired before we can safely reconnect your power. This link will provide additional information. Who Owns What Equipment?

You also may be wondering why you receive daily usage readings, despite being without power during that time. Our metering system estimates a daily reading based on your location’s historic usage. If our meters do not receive a reading, they will automatically estimate.  Once power is restored and we regain communications with the meter, it will reset to the actual reading. 

Our employees are genuinely humbled and grateful for the support and kindness from our membership. Their families are too. So many of you have offered kind words and prayers and that means so much.

Our crews are out and ready to make forward progress! Hang with us members. We promise not to let up until the outage map is clear.

Our next update will be at 2:00 p.m.