Farmers RECC was recently recognized by Touchstone Energy® as a member cooperative that received one of the top 5 American Custome Satisfaction Index (ACSI®) scores for energy utility services among all cooperatives participating in measurement for Touchstone Energy in the fourth quarter of 2024. In Q4 (2024), Farmers RECC received an ACSI score of 89 on a 100-point scale1. Farmers RECC's score is higher when compared to publicly measured cooperative utility scores reported in the syndicated 2024 ACSI Energy Utility Study and places Farmers RECC 15 points higher than the average investor-owned utility score of 74, 14 points higher than the average municipal utility score of 75, as well as 11 points higher than the average cooperative utility score of 78.
1Compared to publicly measured energy utilities in the ACSI survey of customers rating their own energy utility. Results based on data provided by Farmers RECC collected between September 2024- October 2024. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.
Farmers RECC is a not-for-profit electric cooperative, serving more than 27,000 services across eleven Kentucky counties, with a mission to provide reliable, competitively-priced energy that will enhance the quality of life for our member-owners and communities.